PPC Open UniversityPrior to attending the University, participants identify an improvement opportunity in their own workplace. Throughout their University attendance, they apply what they learn to their identified opportunity, completing a workbook filled with exercises tied to each session. Day One: The first day lays a foundation for understanding the values and philosophy of Perfecting Patient Caresm. Participants learn the 14 business principles of the Toyota Production System as outlined in The Toyota Way by Jeffrey Liker. Instructors provide an overview of "The DNA of Toyota," by Steven Spear and teach the Rules of Work Design. Participants then apply what they have learned in a hands-on, Alcoa-developed team learning exercise. Day Two: Participants spend the day completing a learning exercise developed by the Harvard Business School, designing assembly and distribution lines of a circuit board factory. They apply PPC principles and follow the Rules of Work Design learned on Day One. Self-reflection is a key component.
Day Three: Participants delve more deeply into the Rules of Work Design, observing videotapes of healthcare professionals at work and then applying the Rules to what they see. In teams, participants draw process maps of the work they observed and learn to develop "A3 diagrams" to identify any problems and develop solutions. Each participant also draws an individual process map of the specific improvement opportunity identified prior to attending PPC University. Day Four: Participants spend the first half of Day Four conducting first-hand observations at a healthcare facility and each draws process maps of current observed conditions. During the second half of the day, participants develop an A3 diagram from the individual workplace process maps drawn on Day Three, kick-starting their own improvement opportunity upon their return to work. |
Testimonials
"Let me start with "Wow!" I really
loved the PPC University. I thought I knew about
Quality Improvement....I had barely scratched the surface! Thanks." "I've attended several other lean healthcare
trainings, certifications and seminars and believe
your PPC University is the best out there." "Excellent! This training should be a requirement for any employee
in any organization. It was all worth it." "This is the best course I've ever taken. The tools seem easy to
use. The great thing is that you can take them back and use them quickly."
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